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Before reaching out to us we would recommend visiting our Frequently Asked Questions pages, for buyer or sellers, just in case your question may be quickly answered there. Merci beaucoup!

If you have a question that you are unable to find the answer to or require our assistance with something please do not hesitate to contact us. We also sincerely appreciate your willingness to share your thoughts and suggestions for Shop The Château and the ways in which it could be improved. 

Please kindly direct your enquiry or suggestion via email to the Château Team at

If you are interested in becoming a seller please kindly direct your enquiry to the Château Team at

If you love your order and would like to tag a photo on social media for us to see please kindly use our hashtag #shopthechateau

À bientôt and we look forward to hearing from you! 

If you have a problem with our site please do contact us right away so that we may resolve it for you. Please kindly note that if your problem relates to an existing order, refund or return we would recommend first reaching out to the respective seller/s and then contacting us if the issue is not resolved to your satisfaction. We thank you kindly for your understanding.